The Viking Store

By entering this site you agree to abide by the terms and conditions of use thereof. The placement of an order either online or by telephone indicates your acceptance of these terms and conditions.
 
These terms and conditions are governed and constructed according to UK Law and EC Directives. These terms and conditions do not affect your statutory rights.
 
Price and availability are subject to change without prior notice. All goods will remain the sole property of TheVikingStore.co.uk until payment is received in full. All products and service are subject to availability and may be withdrawn from sale at any time. If an ordered product cannot be supplied for any reason we will offer an alternative model (if available) or give a full refund.

TheVikingStore.co.uk are completely dedicated to your total satisfaction. If you have any suggestions or comments please e-mail us at sales@thevikingstore.co.uk

Important Legal Information.
Steel Swords and Replicas:

Age Verification will be required on all restricted products in accordance with the UK Sales of Knives Act (Once your order has been made, and is processing, please scan via email a copy of identification to our email address at sales@TheVikingStore.co.uk) to confirm you are 18 or over. To confirm, our restricted products are steel swords, daggers and replica's of this type.

You must be aged 18 or over to purchase any of the items on this website. The flintlocks and replicas on this website cannot, and are not made to fire. They are designed for display purposes only and are constructed from a material unsuitable for use in a firearm. These items are sold for decorative use only. Please be aware that whilst it is not against the law to own a knife - sword etc, it is an offence to carry one in public without good reason. Remember, offences with replica weapons carry the same penalties as with real weapons. For further information regarding UK law please refer to : Offensive Weapons Act 1959, Offensive Weapons Act 1996. Details can be obtained from HMSO or viewed at www.hmso.gov.uk. (http://www.legislation.gov.uk/) TheVikingStore assumes no responsibility from either intentional or accidental misuse of any items.

Lowest Price Promise

Products
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Thevikingstore.co.uk have made every effort to ensure that all product information held on this website is accurate. All information, including images and specification, is derived from third party sources such as manufacturers and brochures. THEVIKINGSTORE.co.uk WILL ENDEAVOUR TO SUPPLY YOU WITH THE COLOUR, SIZE AND QUANTITY OF THE PRODUCT YOU ORDER, however some products cannot be guaranteed such as Drinking Horns etc. Products are subject to being discontinued by manufacturers without notice. If you order such a product, we will contact you and offer the replacement , if available, or refund the purchase in full.


Epic Armouries right to Claim and Complaint
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Epic Armoury Latex coated products need regular maintenance with Maintenance Silicone which is 100% pure and acid free. The Silicone will keep the coating flexible and make the weapons last much longer. The Maintenance silicone protects the coating from drying out, and helps the weapon resist wear and tear. Spray the silicone directly onto the latex weapon.

Spray the silicone directly on to your latex weapon and work it on the entire surface. Avoid leather handles and other non-latex or varnish elements. Don't worry, you can never use too much silicone.
To ensure your right to complain and complaint, always maintain your Epic Armouries Foam products with maintenance silicone.
We also recommend you use this on other foam weapons we sell, as it allows more strength to ripping and damage to the outer coating, keeps the colour of the items longer, and generally is useful for maintaining a longer life span of your LARP weapons.

Please note: you do not have to be 18 to purchase clothing, armour, wooden wasters (training swords) LARP Weapons, or anything not deemed a weapon by U.K Law.

Stock
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This website supplies some of its products in stock form, and others to be manufactured. However, an estimated dispatch time is given on each product. MANY OF OUR PRODUCTS ARE MADE TO ORDER, AND IN THIS CASE, CUSTOM ORDERS MAY HAVE A LONGER DELIVERY TIME THAN NORMAL. PLEASE FEEL FREE TO CONTACT US ABOUT THE REQUIRED DELIVERY DATE ON SALES@THEVIKINGSTORE.CO.UK. IN THE EVENT WE CANNOT PROVIDE THE PRODUCT WITHIN THE GIVEN TIMEFRAME, WE WILL INFORM YOU AS SOON AS POSSIBLE AND REFUND YOU IN FULL.

Pricing
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We pride ourselves on being as competitive as possible with our prices. If a product is advertised at an incorrect price due to a typographical error or a supplier error we reserve the right to refuse or cancel an order whether or not said order has been confirmed. In such a case we will make you aware of this and a full refund will be given if required.

Payment
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All credit card numbers are encrypted in the software when the order is placed using 128-bit encryption. Thereafter payment is collected through our online credit card processing partners, Paypal. PLEASE DO NOT EMAIL YOUR CREDIT CARD DETAILS, BUT DO USE THE PAYPAL FACILITIES ON THIS WEBSITE.

Payment Methods
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We accept most major credit and debit cards through our payment gateway Paypal. Credit/debit card payments are taken at point of order on all sales. We also require the cardholder's full details including name, address and telephone number when accepting a credit/debit card payment. These must match the exact details registered with the card issuer. Incomplete or incorrect details will result in a delay in processing your order.
 
In the event we are unable to fulfil an order due to insufficient stock, the customer will be notified of the delay and, should this prove unsuitable, a full refund will be given.

Refunds
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A refund can take an estimated 14 days to be processed. If you have requested a refund on an order, please allow this time scale to pass (after receiving the refund confirmation email) before contacting us to confirm the refunds status. Please note that all credit orders that are cancelled when the products are available will be subject to an administration charge of £30.00 at the Managing Directors discretion. We usually only follow the £30.00 Administration charge if the order was placed in a position which took up excessive time of TheVikingStore.co.uk.
 

Security

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Every order placed with thevikingstore.co.uk Online is subject to a security check. These checks are carried out to protect both you and us against fraudulent transactions. Therefore all information entered by you must match the information held by the card issuer. Supplying incorrect or incomplete information will result in a delay in processing your order. If we are unable to confirm the identity of a customer we may carry out further security checks that may delay the processing of your order. As the supplier we reserve the right not to supply goods if we are unable to reach a satisfactory conclusion to a security check.
We may on occasion ask you to fax, post or email further proof of identity. We may on occasion ask the customer to supply their credit/debit card details to carry out a further security check.
 
TO PROTECT THE SECURITY OF YOUR CARD FOR INTERNET USE, IT IS HIGHLY RECOMMENDED THAT YOU SIGN UP TO YOUR CARD ISSUERS 3D SECURECODE FACILITY. TO REGISTER, PLEASE VISIT VERIFIED BY VISA or MASTERCARD SECURECODE.

Placing an Order
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You can place an order with us via the website only at present.
 
By submitting your order you are offering to buy goods and allowing us to use your personal details for the purpose of supplying those goods (Including passing your details onto couriers and other subcontractors).
 
All online orders are confirmed as received through sending an auto-generated email. We reserve the right to decline your order. We will contact you by telephone or email regarding delivery, delays or security issues. We will not be responsible for compensating you for any other loses you may suffer if we do not supply the goods.
 
By purchasing any product or item you are thereby agreeing to these terms and conditions.

International Orders
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Our Main courier is Parcel Force (www.ParcelForce.com) . Shipping costs are calculated by the weight of the products ordered and dimensions.

Delivery Times
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YOU CAN ALSO CHOOSE TO COLLECT YOUR ORDER IN PERSON FROM THE BUSINESS ADDRESS (AT THE TOP OF THE PAGE). PLEASE LET US KNOW IN ADVANCE IF YOU WISH TO DO THIS.

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Cooling-off Period / Returns

If you are not happy with your goods, you have a 14 day cooling-off period in which to return the unwanted items. This begins the day after you receive your goods. The items must still be as new and returned to the address below at your cost (This can vary in cost depending on what you have ordered). You will receive a refund for the cost of the items returned, but not shipping costs or any other additional charges.  This does not apply to custom or made-to-order (manufactured to order) items. This is in accordance with your statutory rights.

It is the customer's responsibility to ensure that what they are signing for is indeed being delivered. Shortages must be noted on the courier's delivery consignment note and you must contact us immediately.

Back Orders
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If you order a product that is out of stock or delayed from the manufacturer we will contact you to make you aware of this. From here you can decide to proceed with or cancel the order. The time scales quoted on such products are estimated time scales. We strive to be as accurate as possible with regards to estimated back order time scales. You have the option to cancel an order that is on back order at any time and your card will in turn be refunded in full.

Faulty Returns
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Products delivered which are 'damaged' should be notified within 14 days from the delivery date. We will arrange the uplift of the goods. Upon receipt of the goods and confirmation of the fault you will be offered either a replacement, a repair or full refund, providing the item is complete with all accessories and in its original box and packaging. If the product is not deemed faulty the goods will be returned to you. You will be liable for both the uplift and return carriage charge. This returns policy does not affect the buyer's statutory rights.

Exchanges
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We do not provide an exchange policy on non-faulty and wrongly purchsed goods. If an item is returned for either of these reasons we will return the item at the customers cost with no refund.

Manufactured to order
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We do not provide a refund or return policy for any item that is manufactured to order (Customly made) If you have a problem with a manufactured item please contact the sales representative that processed the order.
 
Service
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THEVIKINGSTORE.CO.UK TAKES NO RESPONSIBILITY FOR ANY PERSONAL INJURY WITH THE USE OF IT'S PRODUCTS. PLEASE USE OUR PRODUCTS RESPONSIBLY, AND MAKE SURE THAT YOU OR ANYONE USING YOUR ITEMS IS VERSED IN THE ASPECTS OF SAFETY.
 
Complaints
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In the unfortunate circumstance you feel the need to complain about any area of the service you received from TheVikingStore.co.uk please feel free to put it in writing to the following address:
 
THEVIKINGSTORE.co.uk
97 Vallentin Road